Unfortunately we cannot accept returns on items that don't fit. Please make sure to measure your pets' neck and refer to the size chart prior to purchasing. If you have any questions regarding sizing, please email us at firstname.lastname@example.org or DM us on Instagram @hailthewaggingtail and we'll be more than happy to assist you.
Returns will only be made on items that arrive damaged. If this occurs, please contact us via email within seven days of receipt, with a brief description detailing the problem with pictures and we will ship you a replacement item at our expense.
Out of Stock Products
If you are interested in an item that is out of stock, please contact us via email or instagram. Let us know the style, color and size you are looking for. Please keep in mind, that reordering products on our end is a timely process, especially due to COVID, shipping times are delayed. Please contact us directly for more information.
Unfortunately, we are have no control over shipping times. The shipping carrier should give you an estimated timeframe. We are not responsible for items that arrive late.
Packages without tracking are shipped at your own risk. We ALWAYS recommend selecting tracked shipping at checkout. If you decided to purchase shipping that is not tracked, we can not help you locate lost packages and unfortunately can not provide a refund. Your purchase will be insured with tracked shipping.
Resin tags take a few days to make as resin needs around 48 hours to cure. Resin tags are handmade and each one will be slightly different. Resin tags are non refundable, but will be replaced if they arrived damaged. There's many shape, color and size options available. If interested in purchasing a resin tag, please message me directly to go over details and together we will create the perfect tag for pet.
In no event shall Hail the Wagging Tail be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any pet products purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the individual risks to your pet before purchasing any product or using any product with or on your pet. You agree that in the event that Hail the Wagging Tail is deemed liable for any harm caused, the amount with which it will be liable to you shall be limited to the cost of the product. In no event should you allow your pet to use this product unattended, nor should you leave any children unattended in the presence of this product as it may present a choking hazard.
Please feel free to email us with any other questions you may have.